Services
The Outsource Partnership and Ron Pierce Consulting is a small but dynamic specialist consultancy. We are focussed on providing advice, guidance and support in relation to the outsourcing and/or operational improvement of, complex front and back office services or functions.
Outsourcing
Outsourcing can offer huge benefits. It can save money , improve service and quality, embed best practice and innovation and defray capital investment. It is not however a panacea. There are manychallenges and risks. We have a wealth of experience and expertise in the delivery of Outsourced solutions.
Outsourcing >
Operational Efficiency
Cost savings and efficiency could not be higher on the political or business agenda. Protecting front line services and the 'customer' experience at the same time is tough. However the most profound and deep seated efficiency initiatives are those that have a strong focus on the maintenance of the customer experience.
Operational Efficiency >
Customer Experience
Customer experience is not a luxury. In today's hyper connected world poor customer service no longer goes unnoticed - it is rapidly disseminated to a wide audience. Bad service also costs money and damages brand value / reputation. We are very experienced in measuring and mapping customer experience and analysing underlying problems and identifying solutions.
Customer Experience >
Contact Centre Optimisation
A well managed, efficient contact centre can radically transform the way your organisation operates, and the experience your customers encounter. RPC is steeped in experience of designing, implementing and operating outstanding centres in both public and private sectors.
Contact Centre Optimisation >
Support Services
Our support services are tailored to provide practical solutions to organisations engaged in major efficiency programmes or outsourcing. Ranging from Performance and Contract management to specialist Recruitment and interim management we have the solution for you.
Support Services >
Skills & Capabilities
Our business is founded on experienced and expert practitioners in the areas of outsourcing, operational efficiency and customer experience. Our 4 key practice areas are Finance and Commercial, Operations, HR and Programme and Change management.